Privacy Policy

We are committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use or register on our site, or otherwise interact with us.

What personal information are collected?

We collect personal information from you when you provide it to us directly, or through your use of our website, for example:

  • Information about yourself when you register for an account with us. This may include your name and contact details, and how you heard about the site.
  • Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, report a problem or otherwise contact us. Please note that if you telephone us, we may record the call for use in our help desk, or document it in a different way.
  • If you interact with one of our sales agents, for example at a trade show.
  • We may also record certain details of how you use our website, such as the website you came from or are going to, your device\'s unique ID, your IP address and operating system, information you search for, and information you download. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement.

How do we use your personal information?

Depending on your interactions with us, and the permissions you give us, we will use your personal information for the following purposes:

  • To maintain your online account with us.
  • To manage and respond to any queries or complaints to our customer service.
  • To improve and maintain our site, and monitor its usage.
  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
  • To comply with our legal and regulatory obligations.

We rely on the following legal bases, under data protection law, to process your personal information:

  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

With whom do we share your personal information?

Information you provide on this website will not be shard with third parties at all. We may however disclose personal information in cases where we believe the disclosure is necessary to protect rights, property or personal safety of us, our customers, employees or the public, or where we are otherwise legally permitted to do so.

Where do we store your personal information, and how long for?

Your personal data are stored and processed exclusively on our own servers located in Germany.

We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. For more information about the duration of cookies please refer to the  cookie policy.

Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

What do we do to protect your personal information?

We always aim to deliver the highest level of service and security to you. In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:

  • 256 bit Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe and secure transaction.
  • Your personal profile is password-protected so that you and only you have access to this personal information. You may edit your personal profile by using your user name and password. We recommend that you do not divulge your password to anyone. We will never ask you for your password in a phone call or in an email.

How do we use your personal information for marketing?

If you have given your consent during the account registration or later, we may send you emails regarding our products and services.
If you no longer want to hear from us, at any time you can:

  • Edit your preferences in the \'Newsletter\' area, which you can access anytime through the link in the navigation bar.
  • Unsubscribe from emails by clicking on the link in each email
  • Email us at:

How can you access, update, correct or delete your personal information?

You can view and edit your personal profile information at any time by clicking on the \'Newsletter\' section, which you can access anytime through the link in the navigation bar.
If you have forgotten your password, click on the link \'Password forgotten\' on the login page to have us send you a new password. We cannot answer any questions regarding your old password because it is stored in an encrypted and thus unreadable way.

If you have a query regarding your personal information which you cannot resolve via your Online Personal Profile, please contact us using the details below. Under EEC data protection law, you have the right to access (including in a machine-readable format), correct, and request the erasure of your personal data, and we will comply with any requests to exercise these rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.


We use cookies and similar technologies to provide the functionality of our website. For more information about cookies, please read our  Cookie Policy.

Contact us

For questions regarding this privacy notice or how we use your personal data, please write an E-Mail to
You are also entitled to contact our data protection officer if you have any questions or concerns regarding your personal information.

Hanno Bolte IT Consulting
- Data protection -
PO Box 170126
30842 Langenhagen (Germany)
Telephone: +49 (0) 511 9782 4700

Updates to this Privacy Statement

We may change this privacy statement from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing.

This Privacy Statement was last updated in May 2018. uses cookies. More information Don't show this info again